My role as content manager at Milwaukee Tool includes extensive technical writing and video coordination to help facilitate our self-serve customer support support portal through detailed documentation and video tutorials supporting 3 platforms (web app, and mobile apps for Android and iOS).
Support Article Examples:
- Getting Started with ONE-KEY
- Deep Links (Article)
- Mobile Device Management (MDMs)
- Why & How to Replace Coin Cell Batteries (Hands-On Article)
- Procure + ONE-KEY (Integration Setup Documentation)
- AUTODESK BIM 360 + ONE-KEY (Integration Setup Documentation)
Technical Writing, Scriptwriting, and Video Coordination:
The following projects showcase creating feature-specific support content, including knowledge base documentation, as well as scriptwriting and video project coordination:
How Bluetooth Tracking Works
This video was a repurposing of a support article in a shorter, digestible video form factor.
Bluetooth vs GPS for Tool Tracking
A repurposing of a support article in a shorter, more digestible form factor, educating users on which applications lend better to Bluetooth vs GPS.
